You know those moments when everything just clicks? The onboarding kit that arrives right on time. The long-service award that shows up exactly when it should. The hoodie that fits perfectly. The coffee mug’s already in use. It all feels simple. Effortless. Like, the system just works. But it rarely works that way on its own.
Behind every smooth delivery sits a mess of invisible work: approvals stacking up, disconnected systems, vendors juggling timelines, stock lost somewhere between warehouses, and teams quietly holding it all together. The work is heavy. The moment feels light. That’s where we come in.
At Mandaala, we carry the weight no one should feel, so pride shows up exactly when it’s supposed to.
Where Engagement Quietly Starts Slipping
As organisations scale, merchandise turns from “nice-to-have swag” into critical culture infrastructure, shaping identity, belonging, and recognition.
But when legacy workflows can’t keep up, friction creeps in:
- Approvals increase by 4-6 levels
- Delivery timelines stretch 2x due to vendor juggling
- 30-40% of offices/branches resort to non-approved brand collateral
- Internal teams spend 60+ hours/month on coordination
- 1 in 3 recognition moments land after the milestone
The more teams chase what should run on its own, the harder it gets to protect consistency, timing, and experience.
Designing for Friction You Shouldn’t See
Every organisation hits this point. The symptoms feel familiar. The solution? Not more tools , but systems that are invisible by design, so what shows up feels intentional, personal, and easy.
Here’s how we’ve made that happen:
🏥 Niva Bupa: Two Audiences. One Brandstore.
The problem:
With over 330 branches and 2 lakh+ health advisors, material requests were routed manually through HQ , resulting in week-long delays, overloaded teams, and a brand consistently diluted by decentralised vendors.
The fix:
We replaced manual coordination with wallet-based automation and self-serve workflows.
✅ 92% reduction in approval loops
✅ 100% brand compliance across locations
✅ 85% of branches now receive materials within 3 working days
👉 Read the full Niva Bupa case study here
🧑💻Infosys: Letting Pride Speak for Itself
The problem:
Global scale turned once-personal milestone moments into logistical nightmares, leading to delays, missed deliveries, and a loss of emotional impact.
The fix:
We handed control to employees. Now they log in, claim their kits, and choose how they want to celebrate.
What the numbers say:
🎁 Over 15% opt for branded merchandise over generic giftcards
🌍 45+ countries serviced via a single unified system
⏱️ Delivery timelines cut by 60%
❤️ 4.8/5 average satisfaction from recipients
👉 Read the full Infosys case study here
🏦 Yes Bank: When Routine Creates Resistance
The problem:
Even simple tasks,like requesting ID or visiting cards, were bogged down in 7-10 day email chains, multiple approvals, and repeated follow-ups. The result? Teams lost time and excitement.
The fix:
We built a fully automated flow:
🕒 Request-to-delivery time slashed from 7-10 days to just 24-48 hours
📨 Email volume reduced by 70%
🧑💼 Internal admin tasks cut by 80%
Now, ID Card & Visiting Card requests “just happen.” Teams reclaim hours every week, and focus on what truly matters.
What Engagement Should Actually Feel Like
Recognition isn’t logistics. It’s the emotion when the moment lands, personal, timely, and full of pride. Mandaala’s MerchTech platform takes care of the complexity, so experiences are smooth, memorable, and meaningful. No chasing. No confusion. Just the right kit, in the right hands, at the right time.
Because no one remembers the coordination. They remember how it made them feel.
Ready to Make Recognition Effortless?
That’s the kind of experience we love building at Mandaala, a little bit of MerchTech, a whole lot of magic, and a system that just works.
Let’s show you how it works.
📅 Book a quick demo , and let’s start building recognition that feels effortless, yet unforgettable.
