Recognition isn’t just about the award it’s about delivering it at the right time, in the right way. With Mandaala, we’ve transformed our Long Service Awards into a global experience that’s personal, consistent, and truly meaningful. Employees feel seen, no matter where they are. And for us in HR, it’s one less thing to chase because it just works

— HR Leader, Infosys

Infosys made Long Service Awards efficient, global, and brand-driven

IMPACT
clients
30% cost savings
Lower operational spend
clients
15% chose merch
Brand pride carried forward

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About Infosys

Infosys is one of the world’s largest IT services companies, with over 300,000 employees across global offices. For an organisation built on people, recognising loyalty isn’t just a gesture; it’s part of the culture.

Milestone anniversaries were always meant to be personal, timely and memorable. But as the program scaled, delays, vendor complexities, and rigid gifting models made meaningful recognition harder to deliver, often missing the very moment they were meant to celebrate.

Infosys needed a system that could deliver these moments on time, at scale, and still feel personal for every employee.

Challenges

Recognition came with growing operational gaps.

  • Awards arriving weeks after employee anniversaries
  • Vendor delays and coordination issues across global locations
  • Inconsistent employee experience across countries
  • One-size-fits-all gifting with limited personalisation

Outcomes

Employees now receive milestone awards on time, with the freedom to personalise their experience. Many choose Infosys-branded merchandise over generic gift cards, turning recognition into a moment of brand pride. HR no longer manages vendor follow-ups or manual tracking, the entire process runs smoothly at scale, across geographies.

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