With Mandaala, we’ve turned employee onboarding kit program into a seamless, consistent, and truly welcoming experience. What once took weeks and multiple teams now happens with a single trigger. From personalised kits to real time tracking and secure data handling the entire process feels effortless. It’s helped us strengthen our employer brand and give every new hire a reason to feel proud from day one.

Anonymous

How Niva Bupa transformed marketing merchandise sourcing into instant, on-brand access

IMPACT
clients
40 days → minutes
Ordering time
clients
100%
Real-time stock visibility

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About Niva Bupa

Niva Bupa is one of India’s leading health insurance providers, with around 6,000 employees, nearly 300 branches, and a network of over 2 lakh health advisors. Every interaction with customers depends on having the right marketing merchandise ready — from brochures to branded products.

But as the network grew, managing marketing merchandise became increasingly complex. Scattered vendors, long approvals, and inconsistent designs made it difficult for teams and advisors to access what they needed, when they needed it.

Niva Bupa needed a single system to simplify access, ensure brand consistency, and keep every branch ready with compliant merchandise.

Challenges

Sourcing created constant friction across the network.

  • Long, decentralised approval loops for every order
  • No visibility into stock availability across branches
  • Inconsistent branding from off-brand local vendors

Outcomes

Teams no longer chase approvals for bulk orders, and health advisors no longer wait weeks for basic materials. Each group now follows a workflow designed for their needs, with orders placed directly, stock visible in real time, and materials delivered on time, fully compliant and brand-approved.

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