With Mandaala in place, visiting cards stopped being something our teams had to chase. Whether it’s a single request or starter stationery kits for new MRs, everything now moves faster and stays visible without follow-ups.

— Admin Lead, Dr. Reddy’s

Stationery that keeps the field moving

IMPACT
clients
85% faster turnaround
clients
100% visibility, zero follow-ups

Download Detailed Story

About the Client

Dr. Reddy’s is one of India’s leading pharmaceutical companies, with a large field force of medical representatives working across the country. For these teams, visiting cards and ID stationery are essential tools, they need to be in place before a rep ever steps into the field.

As the organisation scaled, managing this readiness across both existing MRs and new joiners became increasingly difficult. What should have been a simple, dependable process started falling behind the pace of day-to-day operations

Business Challenges Before Mandaala

Where the friction came from:

  • The same slow process handled both individual visiting cards and MR starter stationery kits
  • Proofing and approvals moved back and forth over email
  • Dispatch updates weren’t visible once orders left the system
  • Admin teams spent time responding to follow-ups from the field

Outcomes

Visiting cards and MR starter stationery kits began moving through a single, predictable system. Individual requests closed faster, onboarding kits reached new MRs closer to joining, and admin teams gained visibility without having to chase updates or manage vendors day to day.

Download Detailed Story