We needed consistency without slowing branches down. The stationery portal gave us control, and the HRMS integration ensured ID cards moved without manual intervention. It finally felt like the system was doing the work.

— Admin Leadership Team, CSB Bank

IMPACT
clients
800+
Branches on One Stationery System
clients
100%
HRMS-Triggered ID Card Creation

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About CBS Bank

CSB Bank, one of India’s oldest private sector banks, operates across 800+ branches with a growing national presence. Across this network, everyday essentials like visiting cards, letterheads, and ID cards keep recurring as employees join, move roles, and open new branches.

Managing these items across locations meant balancing two needs: keeping the brand uniform while allowing branches to move quickly.

Challenges

Before Mandaala, those essentials followed different paths across the organisation:

  • Branches printed stationery locally, leading to format variations
  • Petty cash purchases made cost control difficult
  • ID card creation depended on manual coordination after onboarding
  • Tracking requests required follow-ups between teams and vendors

Outcomes

CSB Bank introduced two connected workflows through Mandaala. A central stationery portal brought visiting cards and letterheads into one governed ordering flow, while Oracle HRMS triggered ID card creation automatically during onboarding.

Branches could place orders through a defined system, approvals moved through the workflow, and ID cards progressed from onboarding to dispatch without manual intervention.

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