Mandaala didn’t just streamline our Long Service Awards, it brought intention back into the experience. Employees received their recognition close to the milestone, families were included in the moment, and the experience finally felt consistent across locations. What used to take follow-ups and coordination now happens smoothly, and the feedback from employees has been incredibly positive.

— Rewards & Recognition Team

Long service awards that feel personal, consistent, and well-timed

IMPACT
clients
84% employee participation
clients
Kits delivered within a ±5-day milestone window

 

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About A Leading Global IT Services Company

Long Service Awards had always been an important part of how this global IT organisation recognised loyalty. The format was meaningful, trophies handed over at the office, and flowers or dinner vouchers delivered home so families felt included. But as teams became more distributed, the experience grew uneven. Flowers went unused, global employees received something entirely different, and uncollected trophies started filling meeting rooms when ceremonies couldn’t be coordinated.

Challenges

What started as a meaningful, two-part celebration slowly turned into operational friction:

  • Manual, vendor-led workflows meant HR had little visibility into what was dispatched, delivered, or missed
  • Flowers and vouchers felt forgettable and were often not used by families
  • Global employees received local chocolates or substitutes instead of the main branded experience
  • Office trophies went uncollected, filling meeting rooms and delaying the sense of recognition

Outcomes

The long-service experience finally became consistent, timely, and worth looking forward to. Instead of flowers going unused, different gifting formats across regions, or trophies waiting for ceremonies that never happened, every employee received the same thoughtful recognition close to their anniversary, no matter where they worked. Families became part of the moment again, the experience felt personal rather than administrative, and HR no longer had to follow up or coordinate across locations to make the milestone happen.

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