Mandaala helped us transform work anniversaries into something timely, personal, and genuinely appreciated. Employees finally get to choose what they want, and our team no longer spends time coordinating or waiting across time zones.

— Facilities Lead, Gainsight India

Work anniversaries that landed on time, and felt like they mattered.

IMPACT
clients
92% gifts claimed
within 72 hours
clients
2.5× increase
in employee satisfaction

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About Gainsight

Gainsight is a global customer success and product experience company with teams spread across India. Recognising tenure has always been an important part of their culture. But their work anniversary gifting was managed through an overseas vendor, creating slow approval loops, delayed deliveries, and limited flexibility for employees.

The intent was strong, but the experience needed to feel more timely, personal, and effortless for both employees and HR.

Challenges

Over time, a few patterns became difficult to ignore:

  • Overseas coordination delayed gifting timelines
  • Limited choice or flexibility for recipients
  • Minimal visibility once orders were placed
  • HR managing follow-ups across time zones

Outcomes

After shifting to Mandaala, work anniversaries finally aligned with the moment. Employees could choose gifts that suited them, deliveries stayed reliable, and HR gained the clarity and control they previously lacked, without the operational strain. The programme felt smoother, more meaningful, and better received.

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