With Mandaala, managing onboarding kits across locations became structured and stress free. Every kit now reaches the right person on time and reflects what JLL stands for, efficiency, design, and sustainability.

— Head HR, JLL

A welcome experience that finally matched JLL’s scale and standards

IMPACT
clients
100% new hire kit delivery
across locations
clients
Zero office space used
for storing or managing kits

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About JLL

JLL is a global real estate and professional services company with new hires joining across corporate offices, project sites, and client locations. They wanted their new hire onboarding kits to reflect the same thoughtfulness, structure, and efficiency as the spaces they build.

But manual dispatching, scattered spreadsheets, and cupboards full of boxes turned a simple welcome into an everyday operational hurdle. They needed a digital workflow that could support their scale while staying aligned with their sustainability goals.

Business Challenges Before Mandaala

  • A distributed workforce made kit delivery harder than it should have been
  • Manual coordination across branches, couriers, and client sites
  • No single dashboard to track stock, dispatch, or delays
  • Office storage consumed by unopened kits
  • Client site joiners often missing kits or receiving them late

Outcome

New hire onboarding kits shifted from a manual juggling act to a predictable digital process. Kits reached employees wherever they joined, cupboards were cleared, and JLL’s sustainability values found their way into every box. What once required constant follow ups became a calm, weekly cycle with complete visibility.

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