With Mandaala, we’ve turned employee onboarding kit program into a seamless, consistent, and truly welcoming experience. What once took weeks and multiple teams now happens with a single trigger. From personalised kits to real time tracking and secure data handling the entire process feels effortless. It’s helped us strengthen our employer brand and give every new hire a reason to feel proud from day one.
Anonymous
How Kotak Mahindra Bank transformed onboarding
from manual chaos to zero-click simplicity
IMPACT
45→2 days
Onboarding time
100%
Consistent kit experience
About Kotak Mahinda Bank
Kotak Mahindra Bank has been a trusted name in Indian banking for over four decades, known for its customer-first approach and innovative solutions. Beyond financial services, Kotak strives to build meaningful connections—with customers, partners, and employees alike. Their onboarding philosophy reflects this: make every new hire feel seen, valued, and aligned with the brand from day one. With a vision to create a consistent and delightful welcome experience, Kotak set out to rethink how they onboard talent across the organisation.
Challenges
Inconsistent kit delivery, operational overload, and logistical chaos across divisions made it hard to offer a unified, seamless onboarding experience.
Outcomes
With Mandaala’s HRMS-integrated automation, Kotak achieved 100% kit delivery accuracy, fast dispatches within 48 hours, secure data handling, and a consistent, memorable welcome for every new employee.