Working with Mandaala shifted this from a process we had to constantly monitor to one we could actually trust. Regional teams now manage their own requests smoothly, and the central team has finally stepped out of day-to-day coordination.

Admin Lead, LTIMindtree

Visiting card requests made faster, clearer, and fully digital

IMPACT
clients
End-to-end digital workflow
clients
Fulfilment time cut by over half

 

About LTIMindtree

LTIMindtree is a global technology and consulting organisation with teams across India and international locations. While most internal systems were already automated and built to scale, one everyday process still lagged behind, visiting card requests.

Employees raised requests digitally, but everything after that relied on manual coordination and a central team managing fulfillment for every branch. For something routine, the effort felt disproportionate. What LTIMindtree needed was a simpler, cleaner way to manage visiting cards at scale, without changing how employees made requests.

Challenges

What should have been a straightforward stationery workflow created unnecessary friction:

  • All requests funnelled through a central admin and logistics team
  • Digital requests broke into offline coordination with vendors
  • Regional teams had little visibility into status or timelines
  • Follow-ups and escalations became part of the routine

Outcomes

The visiting card workflow moved from a central queue to a branch-led model. Regional teams gained control and visibility, the central admin team stepped back from daily coordination, and visiting cards became a predictable, dependable part of joining or moving roles, without manual chasing.