Working with Mandaala brought structure to how we manage welcome kits and ID cards. The HRMS integration reduced manual effort, improved visibility, and made fulfilment far easier to manage across branches.

— HR Team, Bajaj General Insurance

A more reliable onboarding experience, delivered without manual effort

IMPACT
clients
HRMS-Triggered Welcome Kits and ID Cards
clients
1,500+ Kits Cleared from Backlog

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About the Client

Bajaj General Insurance operates across a wide branch network, with hiring taking place continuously across locations. For every new joiner, a welcome kit and ID card are part of being ready to begin.

As volumes increased, managing both together began to rely heavily on manual coordination across teams and regions, making consistency harder to maintain.

Business Challenges Before Mandaala

● New hire data was shared manually across systems
● Welcome kits and ID cards moved through separate coordination
● Delivery status was not consistently visible
● Follow-ups became part of closing each request
● A backlog of pending kits had accumulated over time

Outcomes

Welcome kits and ID cards moved into a single workflow triggered directly from the HRMS. Data flowed automatically, and fulfilment progressed without repeated coordination.

Deliveries became more predictable across branches, and new joiners received what they needed closer to day one, without delays or follow-ups.

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